Give AI answers it can trust
Organize approved services, policies and reusable answers so every response stays grounded in your business.
AI customer engagement for WhatsApp-first teams
Turn every customer conversation into a qualified lead, booking or clear next step.
Engage AI answers WhatsApp enquiries from approved knowledge, captures website leads, books appointments and hands the full context to your team so every opportunity keeps moving.
Grounded AI answersLeads capturedAppointments bookedHuman handover
How Engage AI works
From first question to qualified next step in one controlled workflow.
Give the AI approved information, connect the channels you use and let it move routine enquiries forward while your team stays ready to step in.
Bring every opportunity into view
Connect WhatsApp conversations and website lead sources so your team can work from one shared context.
Qualify, act and hand over
Answer routine enquiries, capture the next action and pass the full conversation to a person when judgement matters.
Production-faithful interface
One operating view for every conversation, customer and next action.
See WhatsApp history, lead context, appointment progress and response controls together—without hiding the human takeover path.
Conversations12 open
ALProspective customerAppointment confirmed
RTReturning customerProduct enquiry
NWNew WhatsApp leadWaiting for reply
Prospective customerWhatsApp · lead qualified
Appointment created · Wednesday, 10:30 am
Reply as a team member…
Human control stays visible
Let AI handle the repetitive work. Keep judgement with your team.
Conversation Agent works from approved business information. A team member can review the history, take over and continue from the same context whenever judgement matters.
- Review the complete conversation history
- Take over without asking the customer to start again
- Keep permissions and actions scoped to the workspace
Handed over with contextConversation history stays together
Your team stays in the loopShared context · clear handover
One shared context for the entire customer support team
Built for connected teams
Give customers a consistent experience, wherever business happens.
Engage AI keeps approved answers, lead context, appointment progress and human handover in one workspace. Your team can serve customers across markets without stitching together scattered conversations.
- One grounded voice for routine enquiries
- Shared context for every team member
- Human control when judgement matters
Shape the agent around your business
Choose the AI capabilities that move your customers forward.
Every plan starts with Conversation Agent. Add the appointment, order, notification and follow-up capabilities that match how your team actually works.
Compare plan capabilities01
Conversation Agent
Answer customer conversations from approved business knowledge.
02
Send attachments
Share approved files and media during customer conversations.
03
Manage appointments
Suggest times and capture customer bookings.
04
Manage orders
Collect structured order details in a conversation.
05
Staff notifications
Keep the right team members informed about important activity.
06
Customer notifications
Send approved service updates and reminders.
07
Follow-up rules
Continue eligible conversations using controlled follow-up rules.
Leads and history
Keep source, conversation and next-step context together.
Appointments
Suggest available times and capture confirmed bookings.
Follow-up rules
Continue eligible conversations with controlled timing.
Notifications
Keep the right team members informed about important activity.
Reporting
Review conversations, leads, appointments and automation signals.
Tenant controls
Scope permissions, settings and operational history by workspace.
High-value customer journeys
Turn everyday intent into measurable momentum.
One connected journey
Capture the question. Keep the context. Complete the next action.
Move from first enquiry to qualification, booking, order or follow-up without making customers repeat themselves or forcing your team to hunt for history.
01
Service enquiries
Answer recurring questions instantly from approved information and identify what the customer needs next.
Question → qualified lead02
Appointment booking
Suggest available times, confirm the booking and keep the right team members informed.
Enquiry → confirmed time03
Product questions
Guide customers to the right product or package without losing the context of the conversation.
Interest → relevant answer04
Sales follow-up
Continue eligible conversations with controlled timing and bring every reply back to your team.
Silence → next actionClear monthly plans
Start with the capability mix that fits.
Every plan reserves Conversation Agent, includes a monthly message allowance and has no automatic overage charge.
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Common questions
The practical details, up front.
What is Engage AI?
Engage AI is a customer-engagement workspace that helps teams answer enquiries from approved business information, capture next steps and keep conversation history together.
Does Engage AI replace my team?
No. Teams can review conversations, take over when judgement is needed and control which automation capabilities are enabled.
Which channels are supported?
WhatsApp conversations are available after Meta setup, and connected website forms can capture leads.
What counts as a billable message?
Each unique inbound customer message and each customer-visible outbound message accepted by the provider counts separately. Internal notes, drafts and delivery receipts do not count.
Can I update company information later?
Yes. Authorized team members can maintain approved knowledge, templates and operational settings as the business changes.
How does human handover work?
A team member can take control of a conversation, review its history and continue manually. Sensitive or uncertain enquiries can be escalated for attention.
How do trials and cancellation work?
The planned trial lasts one calendar month and requires a card. It converts automatically unless cancelled. Cancellation stops a future renewal at the period end; live enrollment remains unavailable until all launch approvals pass.
Ready to turn conversation into action?