About
About Engage AI
Engage AI is a customer engagement platform that helps businesses manage customer conversations and connected workflows.
- Version
- about-2026-10-09
- Effective date
- 9 October 2026
Read this document together with the related policies and any approved customer order form.
Who operates Engage AI
Engage AI is operated by I3 LLC. Contact us at support@engageaihub.com or write to 1178 Broadway, 3rd Floor #3776, New York, NY 10001 USA.
What we do
The platform helps businesses manage customer conversations, approved business information, leads, appointments, orders and follow-ups. AI-assisted features support customer engagement, while authorized users retain control over workspace settings and operational workflows.
Feature availability depends on the subscription, configuration and connected third-party services. WhatsApp conversations require completed provider setup.
Our principles
We build for accountable automation, clear permissions, tenant-scoped information and practical human handover. AI assists with conversations and recommendations; deterministic services execute business-critical changes under the configured permissions and rules.