How is message usage measured?
Only successfully sent outbound AI messages consume the allowance, once per unique provider message object accepted for sending. Inbound messages, human replies, system messages, failed sends, unsent retries, drafts and delivery receipts do not consume it. The included allowance resets monthly on both monthly and annual subscriptions.
What happens at the included allowance?
There is no automatic overage charge. At the allowance, new AI messages pause until the monthly reset or an eligible plan upgrade. Human replies and inbound messages remain unrestricted by this quota. There is no human-reply buffer or message-quota stop for human replies.
Are WhatsApp or Meta charges included?
Third-party WhatsApp or Meta charges may apply separately by the respective providers.
How do the package capabilities work?
AI Agent is included in every tier. Starter includes attachments and staff notifications. Growth adds appointments, customer notifications and Orders. Business adds follow-up rules and Broadcasts. Broadcasts is available only with Business for self-service plans. These fixed packages need no feature selection. AI needs a connected provider, approved knowledge and channel setup; workspace controls and subscription access also determine availability.
What does human handover include?
Your team can review the conversation history, take over a customer conversation and continue the reply manually.
What are the trial limitations?
An eligible trial requires a card, lasts 7 days and automatically converts to the selected paid subscription unless cancelled before the trial ends. The selected price, billing cycle, tax and exact trial end must be confirmed before enrollment. Plan usage and capability limits apply during the trial.
What lead and reporting tools are included?
The workspace helps your team capture leads, keep customer and conversation history together and review operational reports. Each plan card lists its published CRM features; report visibility follows staff permissions. Appointment, order and follow-up workflows depend on your fixed package and completed setup.
Do displayed prices include tax?
Tax treatment is shown with each price when available and is confirmed before checkout.
